Plain rules.

These terms form an agreement between you (the individual using Relay) and Relay Pty Ltd (the Australian company that operates the service).

If you're using Relay on behalf of your employer or another organisation, you confirm you have the authority to bind that organisation to these terms.

You create an account by signing up on our website, confirming that your CRM and phone system are supported, and starting a subscription through our checkout. A free trial applies; your subscription — and billing — begins automatically when the trial ends unless you cancel before then.

You can also book a demo or contact sales; those enquiries are non-binding for both parties. We may decline or revoke access where the service isn't a fit or these terms are breached.

Desktop software. Relay is provided as a desktop application for macOS and Windows. We grant you a limited, non-exclusive, non-transferable licence to install and use it on devices operated by your authorised users for the term of your subscription. The app captures call audio from your computer's system audio; you are responsible for ensuring all parties have given any legally required consent before recording. The app updates automatically so you stay on a supported version. You must not decompile, reverse-engineer, or redistribute the software.

You may use Relay to transcribe, classify, and act on the phone calls of users at your organisation who have consented to call recording per the laws of their jurisdiction.

You must not use Relay to: record calls without legally required consent; process calls of individuals you are not authorised to record; reverse-engineer the service; resell the service or its outputs to third parties; or build a competing product using the service.

You retain all rights to the calls, transcripts, extracted values, and workflow outputs that pass through Relay. We process them on your behalf to deliver the service. We will never claim ownership of your data and we will never use it to train external AI models.

We grant ourselves a limited licence to process your data only as needed to operate the service for you. That licence ends when you cancel.

You agree not to use Relay to:

• Break any law, including telecommunications, privacy, or consumer-protection law in the jurisdictions your reps operate in.
• Record or process calls without all parties' consent where consent is legally required.
• Send spam, phishing, harassing, or fraudulent communications via the workflows you configure.
• Probe, scan, or test the vulnerability of any of our systems without our written permission.
• Interfere with the service for other customers.

Material breaches of this section may result in immediate suspension or termination.

Relay is a desktop application (macOS and Windows) backed by hosted cloud services. We aim for high availability but don't commit to a specific SLA unless agreed in writing. We'll publish a status page and email customers about prolonged incidents.

We may make changes to the service from time to time (new features, deprecations, integration changes). Material deprecations affecting your workflows will be communicated at least 30 days in advance.

Relay is sold as a per-seat subscription billed through Stripe — monthly or annually, in advance — at the price shown on our pricing page (in AUD). Your plan tier is determined by the number of seats. Subscriptions start with a free trial; unless you cancel before it ends, billing begins automatically. Enterprise agreements may be negotiated separately.

Failed or overdue payments may result in suspension after notice.

You can cancel at any time by emailing your account manager or hello@userelay.com.au. Service continues until the end of the current billing period. After cancellation, your account and any remaining exportable data are kept for 30 days, then deleted. Note that call transcripts, summaries, and contact details are already purged automatically about 72 hours after each call — see our Privacy Policy.

To the maximum extent permitted by Australian law, Relay's liability to you for any loss arising from your use of the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

We will not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or revenue, even if advised of the possibility.

Nothing in these terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded under the Australian Consumer Law.

These terms are governed by the laws of Queensland, Australia. Disputes will be heard in the courts of QLD.

We'll post material updates here and email active customers at least 30 days before changes take effect. Continuing to use Relay after the effective date means you accept the updated terms.

Legal: legal@userelay.com.au
General contact: see our Contact page.