Calls end.The admin’s already done.
Relay is a post-call workflow engine. It listens to every client conversation, classifies what happened, and runs the workflows you’ve built — drafted emails, CRM fields filled, tasks created, follow-ups booked — inside the tools your team already uses.
“Yeah, I’d lovean Appraisal”
HubSpotLEAD UPDATED24 Marine Pde, Burleigh · stage = appraisal
Google CalendarHOLD PLACEDAppraisal — Thu 4:00pm · agent assigned · 30 min
OutlookEMAIL DRAFTEDConfirmation + what to expect · to owner
One line on the call · 3 actions · zero keystrokes.
Connects to your existing infrastructure.
No new dialler. No new CRM. No new inbox. Relay slots into the tools your team already uses — and your existing wiring stays intact.
One call in. The whole follow-up out.
- 01 · CAPTUREThe call, heard
- 02 · EXTRACTThe details, pulled
- 03 · CLASSIFYThe outcome, decided
- 04 · CASCADEThe workflow, run
It hears the call.
Whatever your customers ask for — a quote, a callback, an appraisal — Relay is on the call, listening across every industry you serve.
“Yeah, I’d lovean Appraisal”
It pulls the details that matter.
Names, numbers, intent — each value lifted from the call and scored with its own confidence.
- contact.nameSarah Chen0.98
- company.nameNorthwind0.98
- deal.value_aud$60,0000.94
- deal.start_quarterQ20.92
- next_stepIntro CFO · next week0.91
It decides what happened.
When the call ends, Relay picks one outcome from the taxonomy your admin defined — with the verbatim quote that proves it.
Qualified.
It runs your workflow.
CRM updated, email drafted, follow-up booked, the team notified — automatically. You approve; Relay does the typing.
- 01HubSpotDEAL CREATEDNorthwind — $60k · Q2
- 02
GmailEMAIL WRITTENRe: following up on our call - 03Google CalendarHOLD PLACEDCFO intro · Tue, next week
- 04
SlackPOSTED #winsNorthwind — qualified ($60k)
4 systems updated · zero keystrokes.
The second job, done for cents.
Every call ends with about five minutes of after-call admin — the CRM update, the follow-up, the calendar hold. By hand that’s roughly A$2.50 a call, over and over. Drag to your team’s monthly volume and see what it costs both ways.
A worked call is a real conversation Relay follows up on — not voicemails or missed calls, which never count and are always free. On average, roughly half a team’s total monthly calls are worked calls.
You still pay your reps the same — this isn’t money back, it’s their time back: Relay clears the after-call admin, so those hours go to live calls, not data entry.
Every feature, every teammate · voicemails & missed calls always free · no card to join.
By-hand cost assumes a five-minute after-call wrap at an A$30/hour loaded rep cost (about 10–20% of handle time). Relay pricing in AUD, ex GST. More than 25,000 calls a month? Talk to sales.
Anyone who lives on the phone is also a stenographer, an email-drafter, a calendar-coordinator, a CRM-updater, a summariser. The call changes — a sale, a support case, a booking — but the second job never does. It’s the work behind the work. Relay finishes all of it the moment the call ends.
Our team was losing almost four hours a week to post-call admin. Relay reclaimed it — the emails, the CRM updates, the calendar holds, the note to the rest of the team — all of it already done before the next call.
Typed in by hand after the call
Written the moment the call ends
Drafted later, if there’s time
Drafted before the next call connects
Someone tabs over to the calendar
Slot held, invite drafted, attendees copied
“I’ll let the team know later”
Posted to the channel with the call summary
Manual export · CSV · maybe Zapier
Webhooks fire to whatever you POST to
Three to four hours per week
Zero
| Subject | Without Relay | With Relay |
|---|---|---|
| CRM update | Typed in by hand after the call | Written the moment the call ends |
| Follow-up email | Drafted later, if there’s time | Drafted before the next call connects |
| Calendar holds | Someone tabs over to the calendar | Slot held, invite drafted, attendees copied |
| Team notification | “I’ll let the team know later” | Posted to the channel with the call summary |
| Downstream systems | Manual export · CSV · maybe Zapier | Webhooks fire to whatever you POST to |
| What it costs your team | Three to four hours per week | Zero |
See Relay run on your stack.
Onboarding takes 15 minutes.
Pricing tailored to your team.